Copyright © 2023 UnderGround420 - All Rights Reserved.
Statements on this website have not been evaluated by the food and drug administration. Products are not intended to diagnose, treat, cure, or prevent any disease.
Order Processing
Orders are processed Monday through Friday (excluding holidays). Orders are typically processed and shipped within 1-2 business days after payment is received and verified.
Shipping Methods
We ship using USPS, UPS, FedEx, or other carriers depending on destination and available services. Expedited options may be available at checkout.
Shipping Restrictions
Due to state regulations, we do not ship THCA or hemp-derived cannabinoid products to:
Alaska, Hawaii, Idaho, Minnesota, Montana, Oregon, Rhode Island, Utah, Arkansas.
Customers are responsible for understanding their state and local laws before purchasing. Orders to restricted states will be canceled and refunded.
Lost or Damaged Packages
Once a package is handed to the carrier, responsibility transfers to them. We are not liable for delays, lost, or stolen packages once marked delivered. Contact the carrier directly for delivery issues. If your order arrives damaged, notify us within 48 hours.
Delivery Timeframes
Delivery times vary by location and carrier. Estimated delivery dates are not guaranteed.
Order Tracking
A tracking number will be provided by email once your order ships.
Signature Requirement
Adult signature may be required upon delivery for compliance.
We stand behind the quality of our products and your satisfaction is important to us.
Order Cancellations
Orders may be canceled prior to fulfillment. Once shipped, orders cannot be canceled.
Returns
Due to the nature of our products, all sales are final. We do not accept returns on THCA or hemp-derived products.
Damaged or Incorrect Orders
If your product arrives damaged or incorrect, contact us within 48 hours of delivery with photo evidence. We will work to resolve any issues as quickly as possible.
Refunds
Refunds for canceled orders or order issues may take 3-5 business days to process depending on your payment provider.
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