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Privacy Policy

Privacy Policy

Effective Date: August 2025

Underground420 LLC (“Underground420,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. By using our website and services, you agree to this policy.

Who We Are

Underground420 LLC
5540 Centerview Drive, Suite 204
Raleigh, North Carolina 27606-8012
Phone: 615-504-4753
Email: underground420club@gmail.com

Age Requirement

Our website and products are intended for adults 21+. We do not knowingly collect personal information from anyone under 21.

Information We Collect

  • Identifiers & Contact Info: name, email, phone number, billing and shipping addresses.

  • Order & Payment Info: products purchased, order numbers, and payment method details (processed by our payment processor; we do not store full card numbers).

  • Account Info: login credentials and preferences (if you create an account).

  • Device/Usage Data: IP address, browser type, pages viewed, time on site, referring/exit pages, and general location (via cookies and similar technologies).

  • Customer Support: messages, emails, and any attachments you send us.

  • Marketing Preferences: newsletter opt-ins, SMS consent (if applicable).

How We Collect Information

  • Directly from you when you place an order, create an account, or contact us.

  • Automatically via cookies, web beacons, pixels, and similar technologies.

  • From service providers such as payment processors, shipping carriers, and analytics platforms.

How We Use Information

  • Process, fulfill, and deliver orders; provide tracking and customer support.

  • Operate, maintain, and improve our website, products, and services.

  • Detect, prevent, and address fraud, policy violations, or illegal activity.

  • Send transactional communications such as order confirmations and shipping updates.

  • Send marketing messages with your consent (you can opt out anytime).

  • Comply with legal obligations and enforce our Terms & Conditions.

Cookies & Similar Technologies

We use cookies, pixels, and similar tools to make the site work, remember your preferences, analyze performance, and, if enabled, support advertising and retargeting.

Types of cookies:

  • Essential cookies – required for core site functions such as cart, checkout, and security.

  • Analytics cookies – help us understand site usage and performance.

  • Advertising cookies – measure and improve ads (only used if you opt in).

Your choices: You can manage cookies in your browser settings. Blocking some cookies may affect site functionality.

How We Share Information

  • Service Providers: payment processors, ecommerce hosting platforms, shipping carriers, email/SMS platforms, analytics providers, and IT support — only as needed to perform services for us.

  • Compliance & Safety: to comply with law, respond to lawful requests, or protect rights, property, and safety.

  • Business Transfers: in connection with a merger, acquisition, or asset sale (your information may be transferred as part of the transaction).

We do not sell personal information for money. Certain advertising and analytics practices may be considered “sharing” under some state laws; see “Your Privacy Rights.”

Payment Processing

Payments are processed by our third-party payment processor. We do not store full credit card numbers. Your payment information is handled in accordance with the processor’s security and privacy practices.

Data Retention

We keep personal information as long as necessary to provide services and comply with legal, accounting, or reporting requirements. Retention periods vary by data type and purpose.

Data Security

We use administrative, technical, and physical safeguards appropriate to the nature of the information we process. No method of transmission or storage is 100% secure.

Your Privacy Rights (U.S.)

Depending on your state (e.g., CA, CO, CT, VA, UT), you may have rights to:

  • Access/know what personal information we collect and how we use it.

  • Correct inaccuracies in your personal information.

  • Delete certain personal information.

  • Opt out of certain processing, including targeted advertising or “sharing.”

How to exercise rights: Email us at underground420club@gmail.com with the subject “Privacy Request,” or call 615-504-4753. We may need to verify your identity. Authorized agents may submit requests where permitted by law.

Opting out of marketing: Click “unsubscribe” in marketing emails or contact us. Transactional messages (order/shipping updates) will continue as needed to service your order.

Do Not Track

Some browsers offer a “Do Not Track” signal; our site does not currently respond to DNT signals. You can manage cookies and advertising preferences via your browser settings.

International Users

We operate in the United States. If you access our site from outside the U.S., your information may be processed in the U.S. and other countries with different data protection laws.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Review their policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version with a new “Effective Date.” Your continued use of the site after changes are posted means you accept the changes.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us:

Underground420 LLC
5540 Centerview Drive, Suite 204
Raleigh, North Carolina 27606-8012
Phone: 615-504-4753
Email: underground420club@gmail.com

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